Boathouse – Store Manager opportunity

Our Mission Statement: To maximize sales by creating an exceptional environment through CUSTOMER SERVICE and VISUAL PRESENTATION second to NO OTHER.

The Store Manager position is a vital role filled with challenge, enjoyment, originality and reward. It is your influence that will ensure that the store runs efficiently and effectively. We are constantly evolving to create a better experience for both our customers and our employees. We expect our managers to do the same and to do it with passion and pride.

  • Be committed to upholding the company mission statement
  • Lead by example
  • Follow the company’s Customer Service initiative “S.T.A.R.S” with every customer
  • Recruit, build, train, and develop a highly skilled and sales-focused team. Retain great people
  • Develop the Assistant Manager and/or MIT to take on the role of Store Manager
  • Develop management team (including Visual Merchandiser) to take on roles of higher responsibility
  • Address poor performance, initiate and administer corrective action when necessary. Ensure timely follow up
  • Provide positive feedback and recognition to associates for a job well done
  • Keep records of associate sales performance and follow up regularly
  • Achieve all company benchmarks: Sales $, UPT, Average Sale, Fragrance %, Promo % (list updated regularly) Personal and Store
  • Create effective schedules based on Sales performance and come in line with company wage cost standard/chart
  • Control Loss within the store and achieve company the objective of Loss below 1% of total store sales
  • Comply with all Boathouse Policies and Procedures
  • Maintain open communication with the District Manager
  • Proactively create strategic long-term and short-term action plans for the store to increase sales, customer service, visual presentation. Implement plans in a timely manner
  • Keep the team focused on what is important and communicate clear objectives
  • Maintain a neat, clean, and organized store. This includes paperwork
  • Achieve a minimum of 80% on all Store Visit Reports
  • Open and close the store
  • Excel at and effectively train associates within each specialized role within the store
  • Must maintain and ensure all employees are professional in appearance and adhere to the company dress code. Choose attire that will ensure that you stand out professionally as the Store Manager
  • Keep all working relationships professional

* Additional Duties and Responsibilities may be added at Boathouse’s discretion

Qualifications:

  • Demonstrated ability to lead and motivate a team
  • Proven Sales results
  • Demonstrated a high level of integrity
  • Excellent communication skills and proven ability to effectively communicate with all levels of an organization
  • Visual merchandising experience
  • Positive attitude, ambitious and self-motivated
  • Customer service background
  • Grade 12 education
  • Management experience preferred
  • Internal Candidate – 1 year as an Assistant Manager, 6 months as an MIT

Scheduling and Availability:

  • Open availability from 6 am to 6 am Sunday to Saturday
  • All team members are required to be available during Boathouse Black Out periods which may include some or all Canadian Statutory holidays, Civic holidays, and March Break. Refer to your P&P manual
  • Minimum 40-44 hours per week, 5 days per week (Accrual of lieu time is not allowed)
  • One 2 day weekend off per month (Saturday/Sunday)
  • Days off during the week are limited to Sunday, Tuesday, Wednesday, or Thursday.
  • Managers must work a minimum of 2 nights per week which must include one Thursday or Friday night (or Saturday if your mall is open until 9)
  • Call the District Manager to report any and all absences before the absence takes place are required.

Reports to: District Manager

Partners With: Visual Trainer, Other Store Managers

Front Desk Cherry Lane
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